Before joining Westminster, as a lecturer in law, I worked at the Centre for Socio-Legal Studies (University of Oxford) for six years. I am currently focusing on my ESRC FRL project ‘trusting the middle-man: impact and legitimacy of ombudsmen’ (http://www.law.ox.ac.uk/projects/Ombudsmen), which I will conclude in September 2016. My research activities take me across Europe, engaging with ombudsmen, talking at academic conferences and planning knowledge-exchange workshops. My interests in ombudsmen, as pathways of informal dispute resolution, have a broader scope, addressing questions of access to justice and consumer protection. Concurrent with my work with the ombudsman community, I have just completed two explorative projects that look at consumers’ use of the Internet to achieve their goals: One project concerns citizens’ online activism (the use of the internet and social media to complain) in collaboration with Chris Gill form Queen Margaret University Edinburgh; the other concerns consumer projection in emerging economies.
I am a member of the Law and Society Association (USA), the Socio-Legal Studies Association (UK) and an individual associate member of the Ombudsman Association. I am also a member of the executive committee of the SLSA, and a Fellow of Wolfson College (Oxford). I am also an ADR group Accredited Civil & Commercial Mediator, and a member of the ESRC Peer Review College.
Dr Naomi Creutzfeldt PhD (Georg-August Universitaet Goettingen), MPCM & BA (University of Southern Queensland, Australia); ESRC Research Fellow,Fellow of Wolfson College (University of Oxford) ; Civil and commercial mediator.